Terms of Service

Welcome to Orderlakatora. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the “Items”) from our www.orderlakatora.com website and related services.

Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms, please contact contact@orderlakatora.com before you place an order. If you are a consumer, you have certain legal rights when you order Items using our website. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Orderlakatora account, you confirm that you accept these Terms.

1. Information about Us

Orderlakatora.com is operated by Lakaz d’Art Ltd, a company incorporated and registered in Mauritius, whose registered office is at 45 Saint Georges Street, 11324 Port Louis. Our Company registration number is 153692. You may contact us at contact@orderlakatora.com.

2. Purpose

Our objective is to serve you our delicious food through delivery or take out. Once you have placed an order, your items will be prepared ( and delivered to you if you choose the delivery option). If you have chosen “Pick Up”, you will be required to collect your items directly from our restaurant located at 45 Saint Georges Street, Port-Louis.

3. Your Account

When you order, a account will be automaticlly created and you will receive a password by email. You will be able to change your password later. You must keep any password you create or other secure login methods secret and prevent others from accessing your email account or mobile phone.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account or close it permanently if we believe that your account has been used by someone else. We may also close your account if, in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).

4. Service Availability

Our restaurant has a prescribed delivery area. This delivery area may change at any time due to factors such as weather. This is to ensure that Items reach your door at their best. If you try to order a delivery to a location outside the delivery area or operating hours of our restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Bento

You will be able to order your bento on the page https://orderlakatora.com/build-your-bento/, on this page you will be able to give a name to your Lakatora bento, add five portions of your choice, add chilli on the side and cutlery. The price for the filling of the bento may vary without further notice. Once your Lakatora bento is filled you will need to choose one of these three options :

  • New bento: It is your first order or you want another Lakatora bento, we fill your Lakatora bento with the order you made. There is a deposit fee for every new Lakatora bento that may vary without further notice.
  • Replace my bento: You return one of the Lakatora bento at Lakatora Porlwi (for pick-up only) or you give your Lakatora bento to the driver in exchange for a new Lakatora bento filled with your order (delivery only). If you do not have the Lakatora bento to replace upon delivery, you will be charged a fee equivalent to the deposit fee for a new Lakatora bento. In the case where a returned Lakatora bento is missing one or more parts(5 parts are in a bento) and/or has broken parts, you will be charged a fee equivalent to the deposit fee for a new Lakatora bento.
  • Refill my bento: (Pick-up only), You will come with your Lakatora bento or any other container to Lakatora Porlwi to receive your order.

When you receive a Lakatora bento, you are responsible for checking that your Lakatora bento hasn’t received any damages and that there are no parts missing. If you do however find that there are missing parts and/or damages you may notify Lakatora right away for us to register your complaint and organize for a Lakatora bento replacement. Any failure to notify Lakatora of a damaged or incomplete Lakatora bento on delivery will result in an additional fee equivalent to the deposit fee of a new Lakatora bento next time he/she orders selecting “replace my bento.”

If you wish to get your deposit back and return your bento, you may contact us at contact@orderlakatora.com.

6. Orders

When you place an order through our website, you will first receive an email indicating that your order is being processed. This email does not qualify as a confirmation email. Following your processing email, you will receive a second email if your order has been confirmed by our team. This email qualifies as your order confirmation email. The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation order. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the item for someone else. All Items are subject to availability.  We may use nuts or other allergens in the preparation of certain Items. Please contact us before ordering if you have an allergy.

7. Delivery

When you place an order, you will have the choice to set a Scheduled Delivery. For the Scheduled Delivery, we will tell you when the item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

Unfortunately, despite our best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified we are giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, we will deliver to the original address. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

  • You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.
  • We cannot locate you with the address given, and we have been unable to contact you to guide us to the right location.

8. Your Rights if something is wrong With Your Items

You have a legal right to receive goods that comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors, including the details of the order, including your account history, what happened on delivery.

9. Cancellation

If you need to cancel an order before you’ve received a confirmation order, please contact us immediately, via our phone (5831-6406); we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after you’ve received the order confirmation email, you will be charged the full price for the Items, and if the driver has been dispatched, you will also be charged for delivery. 

Oderlakatora may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using a bank transfer once you will have to communicate your bank information with us.

10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Orderlakatora may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion. We reserve the right to charge a Service or Delivery Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders unless there is an obvious pricing mistake. If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.  Where Orderlakatora makes a delivery, we may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

Payment for all Items and deliveries will be made upon delivery by juice or My-t Money, cash or other payment method made available by Orderlakatora. Payment is made directly to Lakaz d’Art Ltd. Payment may also be made by using vouchers or account credit. Use of these is subject to Orderlakatora Voucher and Account Credit Terms.

11. Tips

Our Drivers can be tipped if you are satisfied with their services.

12. Data Protection

We process your personal data in accordance with our Privacy Policy which can be obtained by emailing contact@orderlakatora.com.

13. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

14. Our Liability

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service, we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.